Privacy Policy

Last updated: 1st January 2026

IGNYTE ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://ignyte.space or use our services.

1. Who We Are

IGNYTE is an EU-based business providing AI-driven automation and customer engagement solutions.

• Company name: IGNYTE
• Registered address: Paseo de Gracia, Barcelona, 08009
• Contact email: support@ignyte.space

2. Information We Collect

2.1 Information You Provide

• Name, company name, job title
• Email address, phone number
• Account credentials
• Payment and billing information (processed by third-party providers)
• Communications with us (email, forms, support messages)

2.2 Information Collected Automatically

• IP address
• Browser and device information
• Usage data and interaction logs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve our services
• Set up and manage your account
• Process payments and invoices
• Communicate with you about the service
• Monitor usage and prevent fraud or misuse
• Comply with legal obligations

4. Legal Bases for Processing (GDPR)

We process personal data under the following legal bases:

• Performance of a contract
• Legitimate business interests
• Compliance with legal obligations
• Your consent, where required

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics and monitoring providers
• Legal or regulatory authorities when required by law

6. International Data Transfers

Where data is transferred outside the EU or UK, we ensure appropriate safeguards are in place, including Standard Contractual Clauses or equivalent mechanisms.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights

Under GDPR and UK GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

9. Cookies

We use cookies and similar technologies to operate and improve our website. You can manage cookie preferences through your browser settings or any cookie banner provided.

10. Security

We implement appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: support@ignyte.space